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Remote Details
Open Country：Cambodia | China | Georgia | Hong Kong | India | Indonesia | Japan | Laos | Macau | Malaysia | Myanmar | Philippines | Saudi Arabia | Singapore | South Korea | Sri Lanka | Taiwan | Thailand | United Arab Emirates | Vietnam
Language Requirements：Chinese
Job Description
- Perks Benefits
Pay in Crypto
- Time Off & Leave
Government Mandated Leave
岗位职责：
1、负责VIP会员的日常在线服务与一对一沟通，通过Telegram、在线客服系统等渠道及时响应会员需求；
2、为VIP会员提供注册、充值、提款、活动及平台产品相关的咨询与协助；
3、负责会员账户、登录、充值到账、提款等问题的跟进，协调相关部门及时处理并反馈；
4、主动维护VIP会员关系，关注会员需求及服务体验，提升会员满意度与长期留存；
5、妥善处理会员投诉、异常情况及突发问题，保持良好的沟通和服务质量；
6、做好会员信息及服务记录，及时整理和反馈会员需求及问题；
7、完成上级安排的其他工作。
任职要求：
1、中文沟通流畅，具备良好的语言表达能力和服务意识；
2、打字速度快，能够熟练使用Telegram、在线客服系统及电脑办公软件；
3、沟通能力强，耐心细致，情绪稳定，能够独立处理客户咨询及投诉；
4、具备较强的客户关系维护意识，能够与VIP客户建立良好的长期沟通关系；
5、能适应9小时轮班工作制，包括白班、夜班；
6、有VIP客服、高端客户服务、金融/支付、线上娱乐或博彩行业客服经验者优先。
Ariel Liu
HRPumpkin Global
More than ten replies today
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