IT Technical Support Assistant

The IT Technical Support role is crucial for ensuring the smooth operation of an organization's technology infrastructure. This position focuses on maintaining and troubleshooting hardware and software issues, providing support to end-users, and ensuring an efficient and effective use of technology within the organization. Typically situated in a dynamic environment, IT Technical Support professionals interact closely with various teams to resolve technical problems, enhance system performance, and ensure user satisfaction, ultimately contributing to the overall productivity of the organization.

Key Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, ensuring timely resolutions.
• Maintain and update documentation of support procedures and technical configurations.
• Assist in the deployment and installation of new technology solutions and upgrades.
• Collaborate with cross-functional teams to improve and optimize IT processes and tools.

Requirement

• Strong problem-solving and analytical skills to effectively identify and resolve technical issues.
• Excellent communication skills for liaising with users and technical teams.
• Proficiency in troubleshooting hardware and software functionalities.
• Familiarity with IT service management tools and practices.
• Must have a stable internet connection and a personal laptop during the training period.
• A company laptop will be provided upon successful completion of the training and confirmation of full-time employment.
• Must be willing to undergo a 3-month training program with a weekly training allowance.

Company Benefit

• 13th Month Bonus
• Annual Salary Increment of 5–10% of the current salary, based on individual performance.
• Monthly Phone Allowance
• Monthly Incentives, awarded at the company's discretion based on performance and business conditions.
• Flexible Remote Work – Work from anywhere at your convenience, provided you have a stable and reliable internet connection.
• Flexible Time Off – Employees may take time off as needed, provided it is coordinated in advance and does not negatively impact team operations or project deadlines. Coverage by other team members must be ensured before leave is approved.
• Weekend and After Office Hours Availability – Weekends and After Office Hours are generally designated as rest days. However, employees may occasionally be required to attend to customer needs, remain on standby, or respond to urgent issues as business demands require.