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现货产品经理
Best Web3
Remote Details
Open Country:Cambodia | China | Georgia | Hong Kong | India | Indonesia | Japan | Laos | Macau | Malaysia | Myanmar | Philippines | Saudi Arabia | Singapore | South Korea | Sri Lanka | Taiwan | Thailand | United Arab Emirates | Vietnam
Language Requirements:Chinese
Job Description
- Perks Benefits
Pay in Crypto
- Time Off & Leave
Government Mandated Leave
岗位职责:
1、负责VIP会员的日常在线服务与一对一沟通,通过Telegram、在线客服系统等渠道及时响应会员需求;
2、为VIP会员提供注册、充值、提款、活动及平台产品相关的咨询与协助;
3、负责会员账户、登录、充值到账、提款等问题的跟进,协调相关部门及时处理并反馈;
4、主动维护VIP会员关系,关注会员需求及服务体验,提升会员满意度与长期留存;
5、妥善处理会员投诉、异常情况及突发问题,保持良好的沟通和服务质量;
6、做好会员信息及服务记录,及时整理和反馈会员需求及问题;
7、完成上级安排的其他工作。
任职要求:
1、中文沟通流畅,具备良好的语言表达能力和服务意识;
2、打字速度快,能够熟练使用Telegram、在线客服系统及电脑办公软件;
3、沟通能力强,耐心细致,情绪稳定,能够独立处理客户咨询及投诉;
4、具备较强的客户关系维护意识,能够与VIP客户建立良好的长期沟通关系;
5、能适应9小时轮班工作制,包括白班、夜班;
6、有VIP客服、高端客户服务、金融/支付、线上娱乐或博彩行业客服经验者优先。
Ariel Liu
HRPumpkin Global
More than ten replies today
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