Main Responsibilities

·        Assist in creating and executing plans for sales, profit, and staff development;

·        Assist in managing the filing system and reading company emails;

·        Provide effective leadership to the production team to ensure targets are met;

·        Coordinate the entire operation with the central kitchen during scheduled shifts;

·        Respond to complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers;

·        Ensure that all employees adhere to the company's uniform standards;

·        Conduct orientation and training & coach new trainees;

·        Plan staff duty roster and cleaning duties;

·        Perform e-Procurement duties and update Goods Receiving Note (GRN);

·        Maintain high standards of quality control, hygiene, and health and safety;

·        Ensure the strict compliance by all production staff to the company’s standard operating procedures;

·        Progressively master the skills to run restaurant operations; and

·        Any other appropriate duties and responsibilities as assigned.

Education & Certification

·        Degree/Diploma (preferably in Business, Culinary Arts, Hospitality, Tourism, or related field)

Degree/Diploma (preferably in Business, Culinary Arts, Hospitality, Tourism, or related field)

Competencies

·        Strong communication, interpersonal, and leadership skills;

Excellent communication, interpersonal, and leadership skills;

·        Passion for customer service, meeting people of diverse backgrounds, and ability to handle customer feedback effectively;

Passion for customer service, ability to engage with guests from diverse backgrounds, and effectively handle customer feedback;

·        Ability to work efficiently in a fast-paced environment, manage stressful situations, and demonstrate high adaptability;

Ability to work efficiently in a fast-paced environment, manage stressful situations, and demonstrate high adaptability;

·        Excellent analytical, time management, and organizational skills;

Excellent analytical, time management, and organizational skills;

·        Lifelong learner with strong commitment to continuous improvement;

Lifelong learner with a strong commitment to continuous improvement;

·        Prior experience in F&B and hospitality industry preferred; and

Prior experience in the food and beverage and hospitality industry preferred; and

·        Fluent in English and Chinese. Knowledge of additional languages is advantageous, but not mandatory.

Fluent in English and Chinese. Knowledge of additional languages is advantageous, but not mandatory.