Develop and implement operational strategies to enhance operational efficiency

Supervise and optimize daily operational processes

Analyze operational data and propose improvement suggestions

Manage and guide the operations team to ensure team objectives are met

Coordinate and collaborate with other departments to ensure smooth operations

1) Supervise and lead the customer service team, providing guidance, support, and training to ensure efficient performance.

2) Develop and implement customer service policies, procedures, and standards to enhance the user experience.

3) Monitor and assess the performance of customer service representatives, providing feedback and guidance.

4) Handle escalated customer inquiries and complaints, resolving issues promptly and professionally.

5) Analyze customer service metrics and user feedback, identifying areas for improvement and implementing corrective actions.

6) Ensure the customer service team has a thorough understanding of our products, services, and industry developments.

7) Collaborate with the business team to collect feedback from users and channels regarding the platform transaction experience, particularly evaluations of customer service outcomes,

identifying opportunities for improvement to continuously enhance the user experience.

8) Timely report user issues and online transaction anomalies to relevant departments and track until resolution.

Qualifications:

• Continuously create, implement, and enhance all marketing activities.
• Manage regular and unconventional activities, production launches, and change requests, and support new initiatives.
• Complete assigned market research and information gathering tasks.
• Highly organized, detail-oriented, and meticulous: enjoy improving processes for daily efficiency. Thrive in a fast-paced technology/digital environment. Strive for perfection.
• Manage KOLs to promote activities.

【Main Responsibilities】

1. SNS Operations: Plan and publish Twitter content for the community based on trending topics in the Japanese cryptocurrency market to build brand trust.

2. Community Management: Maintain and manage the Telegram community, enhance community engagement, and guide discussions.

3. Event Planning: Organize activities based on input from partners, R&D, and KOLs, including community AMAs, anniversary lotteries, and learning sessions to foster engagement.

【Qualifications】

1. 1-3 years of experience in SNS operations in Japan, with a deep understanding and practical experience in SNS.

2. Native proficiency in Japanese and business-level proficiency in Chinese, with strong team communication skills.

3. High empathy skills, adept at guiding users to express their needs.

4. Interest in knowledge and business within the cryptocurrency field.

【Preferred Qualifications】

1. Experience hosting Japanese AMAs or live streams.

2. Experience in building Telegram communities.

Job Description

A well-known publicly listed cosmetics company is seeking a talented EC E-commerce Operations Specialist in Singapore. If you have an in-depth understanding of e-commerce and are passionate about the cosmetics industry, we sincerely invite you to join our team.

Job Responsibilities:

Responsible for the daily operations and maintenance of e-commerce platforms

Develop and execute e-commerce sales strategies to enhance sales performance

Analyze market trends and competitive dynamics, providing improvement recommendations

Manage and optimize online advertising campaigns to increase brand visibility

Collaborate with other departments to ensure smooth product inventory and logistics

We are looking for a highly motivated and committed Customer Service Representative to work for a renowned medical device clinic.

As a Customer Service Representative, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and fostering strong relationships with our valued customers.

Responsibilities:

• Customer Interactions: Respond promptly to customer inquiries via phone, email, or chat, providing accurate and comprehensive information about our products/services.
• Customer Outreach: Proactively reach out to potential customers through leads to encourage sales and upselling opportunities.
• Issue Resolution: Effectively troubleshoot and resolve customer concerns, demonstrating empathy and a commitment to finding satisfactory solutions.
• Order Processing: Assist customers with order placement, modifications, and tracking, ensuring a seamless purchasing process.
• Product Knowledge: Maintain up-to-date knowledge of our products/services to provide informed assistance and make suitable recommendations.
• Documentation: Accurately document customer interactions and transactions, ensuring a thorough and organized record of customer communications.