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• Provide comprehensive support to corporate clients, managing orders and inquiries from start to finish.
• Oversee distributor relations, focusing on procurement and customer service.
• Prepare quotations and necessary documentation to customers.
• Keep updating pricing data & order status for clients reference.
• Collaborate with clients/logistics forwarders/ and other departments to ensure smooth operations.
• Address customer inquiries shortly.
• Work closely with internal departments (sales, warehouse, engineers) to resolve customer issues and implement effective solutions.

Industry: E-commerce (Beauty and Wellness)

Location: West Singapore

We’re Hiring: Content Creator and Live Host 

Your Responsibilities:

• Conduct Live Streams: Drive sales and engage audiences on Facebook, TikTok, Shopee, Lazada, and more!
• Interact & Engage: Create a vibrant connection with followers during live sessions.
• Content Creation: Produce exciting short-form videos and highlights to showcase our products.
• Collaborate: Work with lead streamers to elevate our brand experience.
• Plan & Promote: Participate in fan marketing initiatives to grow our community.

Why Join Us?

• Be part of a growing and innovative team expanding into overseas markets.
• Collaborate with a diverse network of international media and influencers.
• Contribute to meaningful projects that enhance global brand recognition.

What We Offer:

• 5 Working Days: Enjoy your weekends!
• Attractive Remuneration: Competitive salary and performance-based incentives, staff welfare benefits!
• Career Progression: Opportunities for personal and professional growth in fast-growing company!
• Vibrant Work Environment: Join a young and innovative team.
• Comprehensive Training: We invest in your development.

Ready to Shine? Apply Now! 

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Join AI&MI Group! 

Leading the way in E-commerce Beauty & Wellness

Established in Singapore in 2020, AI&MI Group is a beauty and wellness company offering nutritional food supplements and skincare products. 

With brands such as IEM skincare, ZIEHA nutritious food, OEBAI beauty and fashion, and LABIG beauty cosmetics, the AI&MI Group strives for absolute quality and positions itself at the premium tier. It aims to be the world's most prestigious beauty and wellness (anti-aging) group.

At present, AI&MI Group operates subsidiaries in China, Malaysia, Singapore, Hong Kong, Canada, and the United States, with "IEM" being one of the world's leading luxury skincare brands

We are a well-established company in the distribution of Semiconductors and Electronic Components, with a presence across Southeast Asia since 2008. We take pride in fostering a workplace that celebrates the richness of different cultures and backgrounds. Our team thrives on building strong connections and delivering exceptional service to our diverse customer base. As part of our expansion plans, we're seeking a passionate Customer Service Officer to join our growing team!

In this role, you'll play a key part in supporting our sales team by:

• Backend Support: Providing exceptional backend support
• Customer Relationship Management: Handling customer inquiries through phone calls, emails, and electronic communications
• Order Processing: Processing customer orders efficiently
• Order Notification: Expediting orders and keeping customers updated on shipments
• Order Management: Managing open orders and ensuring they meet customer requirements
• Customer Assistance: Advising customers on upcoming schedules, shipments, and discrepancies
• Follow-up: Following up on critical orders to guarantee on-time delivery
• Samples: Handling sample requests
• Logistics: coordinating with customer and logistic department for shipping
• Administration: Maintaining general filing systems
• Feedback: Contributing to scorecard management (as required)

The Operations Manager is responsible for overseeing the daily operations of our outlets, ensuring exceptional quality, efficiency and standards. This role involves managing staff, optimizing processes, maintaining high standards of SOP and driving customer satisfaction.

Key Responsibilities:

• Reporting to General Manager
• Oversee daily operations in outlets, ensuring smooth and efficient service delivery, minimising complaints.
• Implement, enforce and maintain brand and outlet SOPs to enhance productivity and service quality across all outlets.
• Conduct regular performance evaluations and provide coaching and feedback to improve team performance.
• Monitor and ensure the highest standards of food safety, hygiene, and quality are maintained.
• Address and resolve customer complaints and issues promptly and professionally.

• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• General administrative support as required by members of Transport Dept. and management
• Liaise with customers or vendors related to procurement and administrative requirements
• Monitor vessel schedule vis PSA Portnet and Jurong port system.
• Declare permit via Trade web Live(permits)
• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel distripark,Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying

Join Our Dynamic Sales Team!

Are you a communication expert looking to work from the comfort of your home? We are seeking enthusiastic Remote Dialers to join our sales force and help us expand our reach. If you have a knack for engaging in conversations and a passion for sales, we want you on board!

Key Responsibilities:

• Make a minimum of 350 dials daily using our state-of-the-art power dialer.
• Stay logged in during active hours for potential callbacks from prospects.
• Utilize the mobile dialer app for flexibility and convenience during personal errands.

1. Lead and manage a team of employees and retain employees.

2. Build and maintain relationships with parents to drive business growth and enhance their satisfaction.

3. Utilize critical thinking and problem-solving skills to address operational challenges and optimize branch performance.

4. Foster teamwork and collaboration among team members to ensure a cohesive work environment.

5. Demonstrate strong time management skills to prioritize tasks and meet deadlines effectively.

6. Troubleshoot issues as they arise to maintain smooth branch operations.

7. Communicate effectively with team members, superiors, and customers to convey information clearly and professionally.

8. Provide team leadership by setting goals, motivating team members, and ensuring high performance standards are met.

• As the Chief Operating Officer of Mega Fortune International Trade Co., Ltd., you will be responsible for developing and executing the company's operational strategy.
• You will need to optimize supply chain management to enhance efficiency and reduce costs.
• Coordinate with domestic and international partners to ensure smooth business operations.
• Lead the team to achieve performance targets and drive continuous growth for the company.
• Monitor market dynamics to provide strategic support for company decision-making.

1. Manage existing customers and develop new customers.
2. Provide pre-sales and after-sales support to customers.
3. Prepare quotations and follow up on sales inquiries/proposals from customers.
4. Responsible for the sales and marketing of electronic components products.
5. Support marketing activities in trade shows, conferences, and other marketing events.
6. Conduct calls and sales visits to existing and prospective customers.

We’re looking for a responsible and proactive Support Agent to join our Register team as a Clerk. In this remote role, you will manage the registration process for new users and address any issues reported to customer support, ensuring a seamless experience for all users.

• Manage and facilitate the user registration process from start to finish.
• Investigate and resolve registration issues reported by users to customer support.
• Collaborate closely with team members to ensure a seamless and efficient registration experience.
• Maintain accurate records of user registration details and support interactions.
• Work with customer support to identify and address recurring registration issues.

【Main Responsibilities】

1. Customer Inquiry Response: Accept user inquiries through online customer service tools and provide answers to user questions.

2. Issue Organization: Timely collect and organize user issues and provide feedback to the team.

3. Shift System: Work in rotating shifts, both day and night.

【Qualifications】

1. Proficient in Japanese at N1 level (native speakers do not need to provide proof), skilled in using honorific language, with Chinese language proficiency preferred.

2. Possess strong logical thinking skills to assess users' genuine needs.

3. High empathy, warm and generous, responsible for customer experience, and able to provide practical solutions.

4. Strong communication skills and sufficient resilience to handle pressure.

• Responsible for planning and executing daily operational activities for game products to enhance user engagement and retention.
• Monitor game operation data, analyze user behavior, and propose optimization strategies.
• Collaborate with marketing efforts to increase game brand awareness and user base.
• Address user feedback to improve the gaming experience.
• Stay informed about industry trends and adjust operational strategies based on market changes.

•  Manage the day to day email communication with customers and distributions
• Provide quality customer service through reviewing, assessing and providing the response in a timely manner
• Work with different business units to provide a one stop solution to the customers
• Resolve feedback or issues raised by customers or operation team
• Provide reports and analyse email to streamline and work with team lead to improve on the SLA and be involved in the emails reduction initiatives.
• Delivery professional and high-quality service experience
• Identify customers’ needs and maintaining a continuous high level of customer service delivery and satisfaction.
• Proactively attend to customers’ feedback and challenges in a professional manner.
• Drive efforts to improve operational processes and systems.

·       Perform any other duties and responsibilities as and when assigned by Management.

• Manage the company’s e-commerce platform, including products listings, writing products descriptions and after sales service.
• Optimize the company's e-commerce platform, ensuring that it is easy to use, visually appealing, and functions smoothly.
• Develop and implement e-commerce strategies that increase online sales and drive customer engagement.
• Work with the sales team to create and implement campaigns that drive traffic to the company's e-commerce site and increase conversions.
• Develop and execute marketing strategies to promote the brand, products, and services through various channels, including email marketing, social media, content marketing, and advertising.
• Stay up to date with industry trends and best practices in e-commerce and marketing and incorporate this knowledge into the company's e-commerce and marketing strategies.
• Liaise with managers to run promotions and campaigns across channels to achieve sales targets.
• Creation of marketing collaterals – including EDMs, POSM, Site Banners, Social Media Content etc.
• Management of social media accounts – Facebook, Instagram, LinkedIn.
• Support in marketing/trade/retail tasting events with set up and organizationAd-hoc marketing related work/ events