If you love great food and coffee and enjoy working in a cafe setting, this is the place for you!

Responsibilities:.

• Oversee the daily operations of the outlet for efficient operations.
• Oversee both front and back of house operations
• Train and guide new staffs in their job duties as well as the continuous training of existing staff and work performance
• Supervise employee activities to conform to established standards and policies
• Ensure employees follow operational practices, hygiene rules and quality standards
• Response quickly to customer complaints or feedback to ensure high quality customer service and satisfaction.
• Provide exceptional customer service and lead staff to do the same
• Plan and assign daily workloads to team members.
• Plan team members’ work schedules and compile timesheet
• Report on management regarding sales results and productivity
• Handle food and beverage preparation and ensure desired quality and standards are achieved
• Develop marketing strategies to improve sales and profitability
• Provide excellent service experience to all customers
• Ensure that policies and standard operating procedures are strictly adhered to
• Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards
• Analyze and resolve problems in a timely and accurate manner
• Oversee purchasing to stay within budget
• Assist in recruitment and performance review
• Plan and supervise the marketing and promotion activities to attract more customers.
• Conduct regular repairs and maintenance for F&B equipment
• Able to perform additional duties as requested by the Management as and when required

Supervisor Position :

• $2300 - $2500
• 4 Days Work Week
• Short Working Week

Assistant Dinning Manager Position :

•  $2800
• 5 Days Work Week
• Work Life Balance

Responisbilities:

• Ensure the smooth operation of the restaurant
• Work experience as a restaurant manager or similar roles
• Positive Customer service attitude

Benefits :

• Generous Leave
• Meals Provided During Shifts
• Rotating Off Day On Weekend & Public Holiday

• Supervise & Manage the day to day operation of coffee shop
• Responsible for opening & closing of (Point of Sales) System and summarize daily sales record, payouts, tally cash collection, etc
• Maintain outlet inventory and replenish when needed
• Coordinate with suppliers on orders and deliveries
• Scheduling of work shifts and daily manpower
• Support and Assist in operations which include but no limited to order taking, cashiering, food & drinks preparation and general shop housekeeping & washing
• Any other ad-hoc tasks assigned

Surrey Hills Grocer aims to be the most authentic Australian destination grocer by bringing honest-to-good, fine, fresh products. Inspired by the harsh terrains of Australia, we strive to bring you the best produce and offer everyone a taste of warm Australian hospitality.As a service crew member, you will assist in serving drinks and food. You will also be expected to manage the cashier and assist in other grocer operations whenever necessary. Depending on the shifts provided, you will also be assisting in front-of-house operations to setup, and close the space of our outlet, ensuring that proper hygiene standards are met.To lead and supervise the team on each shift and ensure the company service standards are upheld

Main Responsibilities

• Report to the Restaurant Manager
• Support and assist the Restaurant Manager in managing the restaurant
• Monitor labour and F&B costing matters
• Conduct daily checklist
• Take order, clearing and table setting
• Constantly obtain customer feedback during operations to ensure satisfaction
• Lead a team of captain/service crew to ensure the smooth operations of the restaurant
• Attend to customer complaints (if any)
• Handle cashiering duties
• Update GRN and perform e-Procurement
• Assist in bi-monthly stock take
• Assist to upsell promotions and PGR membership
• Assist to do banking duties
• Constantly motivate & cultivate a team spirit in the restaurant
• Maintain utmost service standards and discipline/grooming among the service staff
• Guide and train new/existing Service Crew
• Adhere to company’s standard operating procedures
• Deputise in the absence of the Managers
• Any other appropriate duties and responsibilities as assigned

职责纲要

•汇报于餐厅经理

•当经理或副经理缺席时，替代他们的部分职责

•协助控管员工成本和饮食成本核算问题

•营业时段，不断的收集客户的反馈以确保客户在服务或食物 上的满意度

•建议促销以提高营业额，包括推广和促销PGR会籍

•会见客户，并安排预订单/台，规划和编写菜单

•建议客户在菜单和饮料的选择

•营业时段协助操纵整个餐厅的运作

•如必要，顾上客户得投诉

•使用iPad收集客人的电子反馈

•利用清单，进行每天开业和收工的职责

•当收银员不在时，有能力控制和处理出纳职责，日常销售收款

•如必要，负责小额现金索赔(petty Cash)

•履行去银行存款的职责

•领导，培训和辅导学员工，不断激励和培育团队的合作精神

•更新GRN和执行电子采购，包括库存控制和进行每个月一次的盘点

•确保所有服务和厨房的员工严格遵守公司的标准作业程序SOP

•任何其他适当的职务和职责分配

• Closing of AP,GL and inventory on monthly basis;
• Timely payments to vendors when due and payable;
• Check, code, post and disburse staff’s claims;
• Prepare, check and reconcile GST for submission and reporting at the end of each quarter;
• Prepare bank reconciliations and cashflow reports;
• Maintain, reconcile and report inter-company transactions;
• Assist with AR closing and collections to minimize bad debts when required;
• Prepare accounting reports;
• Ensure completeness of filing of accounting records (AR/AP/Inventory/Journals);
• Prepare monthly schedules for audit and tax purposes;
• Assist in the closing of accounts;
• General office administration and other duties

- Take orders, cashiering, and attend to customers.

- Interacting and offering friendly service to customers.

- Housekeeping of the cafe and assisting in clearing tables.

- ⁠Scheduling, inventory and stockkeeping.

We offer:

• 5 Days Work Week (Including Sat, Sun & PH)
• FHC Sponsored
• Attractive Salary Package
• Medical Benefits
• Variable Bonus
• Staff Discount
• Staff Meal Allowances
• Great Career Progression

Responsibilities:

• Greet and serve walk-in guests with your warm and friendly smile
• Promote boutique specialties and offers recommendations
• Handle payment graciously to our guests
• Handle restaurant set-up, cleaning duties, table setting and etc for our next dining guest
• Make sure the hygiene is in excellent condition
• Any other appropriate duties and responsibilities as assigned by the Superior
• Able to commit to Weekends and Public Holidays

Job Description

Do you have a passion for Retail? Do you enjoy serving customers and getting a sense of satisfaction when you see the smiles on their faces? If YES, join us now as a Management Trainee, we want YOU!

Our Management Trainees will undergo intensive training program to be competent in all aspects of retail management, marketing, merchandising and operations, delivering service excellence to our customers. You will understand how the retail industry works and we will equip you with the necessary skills and knowledge to excel!

• Assist in day-to-day retail operations and inventory management
• Provide excellent customer service experience and ensure customer satisfaction
• Handles sales and cashiering duties
• Staff management and training of new staff
• Any other adhoc duties as assigned

制定并实施运营策略，提高运营效率

监督和优化日常运营流程

分析运营数据，提出改进建议

管理并指导运营团队，确保团队目标达成

与其他部门协调合作，确保运营顺畅

The Operations Manager is responsible for overseeing the daily operations of our outlets, ensuring exceptional quality, efficiency and standards. This role involves managing staff, optimizing processes, maintaining high standards of SOP and driving customer satisfaction.

Key Responsibilities:

• Reporting to General Manager
• Oversee daily operations in outlets, ensuring smooth and efficient service delivery, minimising complaints.
• Implement, enforce and maintain brand and outlet SOPs to enhance productivity and service quality across all outlets.
• Conduct regular performance evaluations and provide coaching and feedback to improve team performance.
• Monitor and ensure the highest standards of food safety, hygiene, and quality are maintained.
• Address and resolve customer complaints and issues promptly and professionally.

• Responsible for the running and the supervision of food preparation to ensure that food quality standards are met and delivered to clients
• Ensure that operations team adhere to sanitation, food safety and hygiene standards as set in our HSE requirement.
• Implement Kitchen Planner & Inventory system for own outlet and perform central ordering system.
• Schedule of roster and other ad hoc responsibilities
• Perform paperwork duties

• Meet monthly sales targets for designated accounts. Collaborate with Operations to optimize sales, distribution, and merchandising.
• Monitor the service level of assigned accounts and minimize loss of sales opportunities.
• Enhance promotion strategies for increased sales
• Establish objectives and marketing plans with retailers.
• Conduct market research on industry trends and intelligence for business expansion
• To do new product listing with each supermarket chain and responsible for the planning and implementing new product launch activities.
• Responsible for product promotion proposal submission, negotiation, and execution.
• To liaise and negotiate with supermarket personnel for product display space and rental during promotion periods, and to improve visual merchandising of our products.
• Propose and execute ways to expand product display for brand awareness in outlets.
• Build and strengthen relationships with buyers, outlet personnel, and relevant parties to ensure smooth operations e.g. stock ordering, replenishment
• Understand the customer’s business universe, identify and capture opportunities to increase market share in the outlet, and identify the opportunities/threats in the market to increase the outlet’s potential for maximizing profits to the company.
• Provide excellent customer service and enhance customer relationships. Build effective business relationships with customers to meet their needs while protecting the company’s interests.
• Assist in developing and implementing sales activities (NCP, promotion, thematic campaign).
• Monitor and track marketing expenses to ensure that trade spend is within budget
• Analyze category, brand sales, and promotions of assigned accounts for business opportunities to grow sales, volume, and distribution Provide feedback on the trade and competitors’ market developments to maintain relevance and competitiveness
• Conduct quarterly and/or bi-yearly business reviews with assigned accounts to improve sales performance and to develop the business further.

Responsibilities:

• Handling full set of accounts which involves multiple currencies.
• Doing and preparing for GST filing.
• Reconciliation of bank statements and accounts.
• Preparing month end Statements.
• Reimbursement of claims.
• Calculation of payroll for over time salary for warehouse staff.
• All other ad-hoc accounts related duties.

What You Will Be Doing:

• Account management - Servicing preschools to conduct product installation, training, maintenance, and troubleshooting
• Maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
• Attending to client’s inquiries timely and promptly
• Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
• Prepare quotations, and ensure timely payment from clients
• Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved