Job Summary:

To be responsible for the overall patient meal service and maintain good relationship with the patient

Key Responsibilities:

·      To be responsible for the meal service for the patients including meal order taking, meal service and tray clearance

·      To liaise with various departments such as dietetics and kitchen to ensure accurate patient meal service

·      To follow the procedures related to control room pertaining to meal service

·      To provide excellent customer service to the patients in the wards.

·      To ensure a good relation with the patients and make sure their concerns are taken care of.

·      To attend to all patients complaints and feedbacks within a short period of time.

·      To achieve the standard set in the KPI for his/her department.

·      To attend trainings in relation to the job and train new joiners in whichever area that has been identified.

·      To carry out the orientation training for new staff in customer service as well as using the EMOS system.

·      To carry out all other administrative and operational related duties assignment assigned by superior and the Management

 Key Requirements:

• 2 to 5 years of relevant working experience preferably in customer service/service industry.
• Able to work independently and enjoy working closely with all levels of staff to achieve positive outcomes.
• Service oriented and customer focused.
• Sharp, analytical and self-motivated.
• Good communication and interpersonal skills.
• Able to work independently as well as in a team with minimal supervision

Working Days: 6 Days

Working Hours: 7am-3pm & 1pm-9pm(rotating shifts)