• Customer Service: Greet and assist customers with a friendly attitude, attending to customers' queries and concerns.
• Customer Engagement & Satisfaction: Engage in meaningful conversations with customers on concept, products and tea knowledge. Ensure every customer leaves satisfied with their experience.
• Beverage Preparation: Prepare, plate and serve food and drinks, following recipes and quality standards.
• Opening & closing of outlets
• Inventory: receiving and checking of inventory and perishables.
• Cleanliness & Organization: Maintain a clean and organized work station, including prepping ingredients, sanitize surfaces, and keep the cafe area tidy.
• Team Collaboration: Work closely with other crew members to ensure smooth operations and a positive work environment.
• Reports to: Outlet Manager

• Experience in a cafe or F&B.
• Passion for matcha, tea, and customer service.
• Able to work well in a fast-paced environment.
• Strong communication skills and a positive attitude.
• Ability to work on weekends and holidays.
• Ability to work in a team-oriented environment.

Other job details:

• 5 day work week, no split shifts
• Medical claim system
• 14 days of annual leave (upon completion of probation period, prorated)
• Individual welfare fund (upon completion of probation period, prorated)
• Fun, dynamic, team-oriented work environment.