Store Operations & Team Management

• Oversee daily store operations, ensuring smooth service and efficiency.
• Manage and mentor staff, including training, scheduling, and performance evaluations.
• Maintain high standards of tea quality, presentation, and service excellence.
• Ensure compliance with health and safety regulations.
• Implement marketing strategies to increase foot traffic and sales.

Sales & Customer Experience

• Drive store revenue and achieve sales targets, including upselling and customer engagement.
• Handle customer inquiries, feedback, and complaints professionally to enhance customer satisfaction.
• Create a welcoming and knowledgeable environment that educates customers about Chinese tea culture.

Financial & Business Management

• Analyse financial reports and manage store budgets to optimize profitability.
• Monitor inventory levels and manage stock efficiently to meet sales demand.
• Identify opportunities for operational improvements to enhance store performance.

Research & Development

• Collaborate with the team to provide feedback on new tea blends and seasonal offerings.
• Opportunity to participate in procurement trips to source new tea varieties, explore innovative tea options, and strengthen supplier relationships.

Education: Diploma in Hospitality Management, Business, or related field.

Experience: 3-5 years in restaurant or retail store management, preferably in the F&B industry.

Language: Mandarin is compulsory – You will be working closely with suppliers, partners, and customers who speak Mandarin.

Skills & Competencies:

• Strong leadership, communication, and organizational skills.
• Ability to thrive and maintain focus in a dynamic, fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Chinese tea culture knowledge or interest is preferred, along with a strong willingness to learn and innovate.
• Flexible hours, including weekends and public holidays.